I have G Suite Sync for my G Suite business emails which I have installed to use with Outlook 2016 and whenever I use it it just hangs, gets stuck on 'preparing to send/receive' and never completes the task.
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It used to work fine without any issues but for the last couple of weeks it will just not work and if I exit Outlook I have to use task manager to close Outlook.
My setup is:
Over at Computer Consultant Professionals, we worked hard to find a way to get Google Apps Sync for Microsoft Outlook (GASMO) to work with Office 2013 and we have the solution, finally. If you are tired of waiting for Google and Microsoft to play nice, we can help. From the dashboard, click Apps G Suite Gmail Advanced settings. In the G Suite Sync section, check the Enable G Suite Sync for Microsoft Outlook for my users box. Turn on the Google Calendar service (so users can create profiles). See Turn Calendar on or off for users for details. To use Global Address List (GAL) Generator.
I have three different profiles, one profile which I use for my outlook & hotmail accounts, the second profile is for my IMAP email accounts (not G Suite or G Mail) and the final profile is my G Suite account.
Both the outlook, hotmail profile & the IMAP profiles work fine they sync and send and receive and I can exit from Outlook without any issues.
The only problem I am having is with the G Suite profile, when I first added the G Suite profile and ran/run for the first time it works okay and downloads and syncs without a problem, it is only when I try and open that outlook profile the second time is when it hangs no errors are reports either.
At the beginning I could just reboot the PC if I had used either the outlook & hotmail or IMAP profile's first and then use the G Suite profile first.
Things I have tried to fix the problem and none have worked
- Google Apps Sync for Microsoft Outlook Sync2 is an advanced alternative to Google Apps Sync for Microsoft Outlook and it allows you to use Microsoft Outlook 2003, 2007, 2010, 2013 and 2016 with Google Apps.
- Sync Microsoft Outlook folders between PCs and with Google Calendar, Tasks, and Gmail contacts.
Removed the G Suite profile and create a new one.
Uninstalled G Sync and all relevant files & folders.
I tried removing the different email inboxes from the favorites section in the G Suite profile
Tried logging off and back on again and starting with G Suite profile first
Tried rebooting and starting the G Suite profile first.
Last Windows 10 Updates on my PC are Windows 10, version 1803 on 21/05/2018
Last Office Update on Outlook & Office KB4022160 on 13/06/2018
I have not tried uninstalling Office as yet.
ANy help or suggestion would be of help thanks.
Hi,
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Welcome to Microsoft Community.
I would like to know what type of account you have configured in Outlook. (POP3, IMAP)
Do you get any error messages?
Google Apps Sync For Microsoft Outlook Download Windows 7
Let us try to uninstall google app sync and reinstall and check f it helps.
If issue persist let us repair Office from the Control panel and check.
To do that, Press win +R on the keyboard (simultaneously) Run window appears. In Run let us type appwiz.cpl and click Ok. From the list of programs right click on Office 2016 and choose “Quick Repair”
You may refer to the following article and check if it helps.
If issue still persist, the let us create a new Outlook profile and check if it works.
https://support.microsoft.com/en-us/kb/829918
I hope the above suggestion helps. If you need further assistance, get back to us and we will be glad to assist you.
Thank you.
I'm having the same issue - and it worked fine with Outlook 2013 but no more.
This is a work supplied Google Account so normal GMAIL setup does not apply.
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In the past, you download the Google Tool - Connect to Google Apps via your browser - run the tool - it asked for your credentials and all is good.
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I cant even get it to connect to Outlook now and ask for Credentials
This is a 32 Bit version of Outlook, Google Sync etc on a 64 Bit OS but that is the only issue so far that I see as potentially an issue
But Google and MSFT should work quickly on this to make this work -
Google Apps Sync For Outlook
I have so far uninstalled, reinstalled, edited registry issues - cleared temp files
Please find a solution and its not what was posted above.
Google Apps Sync For Microsoft Outlook Download Windows 7
Thank you